We've all heard "Be glad you've got a job," whether directly or indirectly. And while this is a sense of depression or recession -era gratitude, there is another level of gratefulness for one's work that as busy professionals we might lose sight of.
The other day, I walked into MTO Cafe, the location across from Las Vegas' City Hall. It was dead-noon, the lunch rush. I've got this weird worrisome attitude about asking for stuff, especially when service could be "hipster". In the words of Sarah Silverman, "...the worse the service, the bigger the tip...", just because I'm sure in one way or another it's my fault. This particular day, I had a party of six - another yellow card against me. When greeted by the manager, Mike, and asking for a 6 top at the height of his day, he said, "Oh, thank you."
Thank you. Two words. I thought about this for days to come. He was grateful, he was happy to be busy. And he changed my attitude (for the better) that day. MTO Cafe is far from hipster service, it turns out. A few days ago I happened to meet one of their partners, and am so happy to have them in our community.
Of course, we all aspire to succeed - no one starts an organization, movement, or business with the intent to not have a booming demand. The reality is, thankfulness gets hard. We get busy, so our manners and "Thank YOU" mentality starts to slip. Our level of gratitude has to be tied to our success. If we are getting dealt six tops (whatever that means to you) in our careers, it's a good thing!
Seth Godin's recent post on customer service is a must read if you're in the business of being thankful for your clients.
A little less automated, a little more personal can change the course of your day and everyone's day you encounter.